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Terms & Conditions

Use of the Website

Welcome to the BySymphony Website ("Website"). By entering our Website, you agree to these terms and conditions (the "Terms"). Please review these carefully prior to making any purchases. By using this site you agree to comply with these Terms.

BySymphony is an online service of Symphony Style LLC (“Symphony”) for the purpose of the sale of clothing, accessories and other items ("Product").

In order to be able to make purchases through the BySymphony website, you will be requested to register. The information sought will allow BySymphony to handle your transaction efficiently and effectively.

As payment will be made online, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence. We do not share any customer data to any third parties and all customer data is held on a secure server.

The website is available only to individuals who meet the BySymphony terms of eligibility, who have been issued a valid payment card, i.e., credit card etc and who have authorised BySymphony to process a charge or charges on their payment card in the amount of the total purchase price for the item or items.

By making an offer to purchase merchandise, you authorise BySymphony to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your payment card, to obtain an initial payment card ld

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

BySymphony may use the information you provide to conduct suitable anti-fraud reviews, the agency involved may keep a record of that information.

We reserve the right to restrict multiple quantities of a specific item being shipped to any one customer or postal address.

In case your personal information changes, please notify us by contacting Customer Care on the following email customercare@bysymphony.com

BySymphony may modify these Terms at our sole discretion. If you do not agree to the changes to these Terms, you should stop using this website. By using this website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us, will not affect that order, unless we are required to make the change by law.

Making a purchase

When you make a purchase through the BySymphony website, you are offering to buy Product(s) for the price stated, subject to these Terms.

All orders are subject to acceptance and availability.

Placing an Order

The Website contains an instructive guide that will walk you through the process of placing an order. You place your order for any selected items by clicking on the [Confirm Order] button at the end of the on-line order process.

Once you have placed your order, you will receive an email acknowledging the exact details of your order, providing you with a payment reference code and the value of your order that will be debited from your Payment card.

Please note that while the Website lists only available Product, there may be occasions due to circumstances beyond BySymphony’s control, where the Product is not available. In this case a latest delivery, where applicable, will be communicated to you or an immediate refund of any unavailable goods made.

Unless otherwise notified, BySymphony’s acceptance of your order occurs when you receive an email notifying you that we have dispatched the Product(s) as ordered by you and noted on that communication. Acceptance will be deemed to have occurred at the sending of this communication, regardless of technical problems you may experience, where the reasons are outside BySymphony's control, which may result in you having not received that email in a timely manner.

If you require any information regarding your order(s), please contact Customer Care on +9714 3106904 during our office hours of 8:30 am till 5:30 pm (GMT+4) BySymphony may not accept your order if:

  • an item you have ordered is out of stock.
  • we are unable to obtain authorisation for your payment.

 

We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

Pricing Policy

At the BySymphony website you are given an opportunity to select your preferred currency. You may choose between US Dollar, Pound Sterling, Euro and UAE Dirham. Price converters are located in the top right corner of the website page.

All currency priced items will be honoured as advertised unless it is obviously incorrect.

BySymphony offers our customers the Delivery Duty Paid (DDP) system, which means that you will be charged for the items purchased plus shipping cost and any import duty and tax liable as part of your order

Product prices are set at the beginning of each season, using existing currency exchange rates. The rates are subject to variation and may go up or down; therefore prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are markdown at any time during the selling period.

Payment

Payment will be debited and cleared from your account upon dispatch of your order from the BySymphony website.

You confirm that the Payment card that is being used is yours or that you have been specifically authorised by the owner of the Payment card to use it. All Payment card holders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment card refuses to authorise payment, BySymphony will not be liable for any delay or non-delivery.

The BySymphony website is fully secure and is protected by Verisign.

All Payment card transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

To help ensure that your shopping experience is safe, simple and reliable, the Website uses Secure Socket Layer (SSL) technology.

All reasonable care, as it is in BySymphony’s power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part, BySymphony cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Returns

If a customer is not happy with their purchase they may obtain and full refund or exchange within 14 days of receipt of the goods. Satisfaction is always a top priority and as such each query is addressed individually to the best of our ability.

Your refund will be credited to the original purchaser's Payment card and will exclude shipping costs (with the exception of faulty items), which we deduct to cover the cost of our collection service.

Customs duties and sales taxes are non-refundable. Please note that exchanges will be submitted through the same customs procedures, therefore are applicable for duty and tax again.

Please be aware that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached and in the original packaging. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included as part of your return. We will not accept returns that do not adhere to the specified conditions outlined.

Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the protection strip has been removed (swimming wear) or if the items are soiled (lingerie) and will be returned to you.

All returns should be sent back in their original packaging provided. Please ensure when returning the parcel that the packaging is properly protected.

Please feel free to address any additional questions you may have to our Customer Care Representative by writing us an email to returns@bysmphony.com

Exchanges

In order to exchange products, requested for the exchange must be of the same value or higher. We will not exchange products for lower value than the original item purchased…

Please contact returns@bysymphony.com who will issue you with a RAN (Return Authorisation Number). In doing so, please specify the product information you require and we will process this for you. You will receive confirmation of your exchange within 48 hours.

Customs duties and sales taxes are non-refundable through BySymphony. Please note that exchanges will be submitted through the same customs procedures, therefore are applicable for duty and tax again.

Gift returns

If you have received an item from BySymphony as a gift, you can exchange it for another item of the same value, but must pay the additional shipping, taxes, import duties and any additional charges which may incur as a result of the exchange.

Please see Shipping, Exchanges and Returns for more detailed information.

Passing of property and risk

BySymphony retains legal ownership of the Product(s) until full payment has been made and such payment has been received. Legal ownership of the Product(s) will immediately revert to BySymphony, if payment is refunded to you.

Risk on the Product(s) will pass to you upon delivery.

Contacting Us

If you require help when ordering or would like to provide feedback on our service, please email us at customercare@bysymphony.com. You may also call us on +9714 3106904 between the office hours of 8:30 am and 5:30 pm (GMT+4) 5 days a week.

If you would like to contact a Customer Care Representative about shipping or delivery enquiry, please e-mail to customercare@bysymphony.com

If you would like to receive an advice from our Online Stylist, please call us at +9714 3106904 or email to stylist@bysymphony.com

Privacy policy

How can I be sure my personal details are safe?

All personal details you provide to us are dealt with in the strictest confidentiality. No information is disseminated by BySymphony without your written consent unless required by law at detailed above.

Copyright and Trade Marks

All content available on the Website, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of BySymphony, our affiliates, our partners or our licensors, and is protected by U.A.E. and international copyright laws.

The trade marks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of BySymphony, our affiliates, our licensors or our partners, in the U.A.E. and other countries, and are protected by U.A.E. and international trade mark laws. All or any other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Except as set forth in the limited license in the section entitled "Limited License" below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

For the avoidance of doubt, BySymphony does not make any warranty or representation in respect of any other trade mark and all the trade marks presented at the Website belong to their respective owners.

CONTENT

BySymphony “content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. BySymphony tries to ensure that the information on this site is accurate and complete. Bsymphony does not promise that BySymphony’s Content is accurate or error-free. BySymphony does not promise that the functional aspects of the Site or BySymphony’s Content will be error free or that this Site, BySymphony’s Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

By posting on any of our social media channels you agree to be solely responsible for the content of all information you contribute. You also grant to BySymphony the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to72 hrs to be displayed but BySymphony does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please mail.

BySymphony reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public; information you consider confidential should not be posted to this site.

Third Party Links

BySymphony are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by BySymphony, affiliates or partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor does BySymphony assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.

Disputes

To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any items from BySymphony shall be submitted to confidential arbitration in Dubai, except that, to the extent you have in any manner violated or threatened to violate BySymphony’s intellectual property rights, BySymphony may seek injunctive or other appropriate relief in the U.A.E. Courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in Dubai, and all applicable provisions of this section shall apply.

General

You acknowledge and agree that these Terms, together with BySymphony’s Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Products from BySymphony, and supersede and govern all prior proposals, agreements, or other communications.

If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by BySymphony shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

Shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

BySymphony reserves the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.

BySymphony reserve the right to refuse to supply Products to any person if they are in breach of any of the Terms of Use specified.

If you have any questions regarding these Terms, please contact us via email customercare@bysymphony.com

Governing Law

Your use of this Website and any purchase by you of any Product from BySymphony shall be governed by U.A.E law and you here to submit to the exclusive jurisdiction of the U.A.E. courts.

Please check back frequently to see any updates or changes to our privacy policy.